HP Support

So I had a machine with a failed disk yesterday. HP flew in a new one, and the right box came, but the wrong disk was in it. A new disk was flew in this morning, we plugged it in, and it worked right up to the point where the server was rebooted. At this point, I am waiting to hear back from the CE again. Lately, we haven't had any HW failures that were simple to fix, I'm not sure what the problem is around here.