Tara lost the DVD drive on her desktop yesterday or today. I called Dell tonight to get it worked on. The first 20 minutes of the call involved giving the Service Tag id 4 times to 4 different people. I figured I was on the typical service call.
Finally I got someone that suggested a remote connection, I established it, he deleted some driver settings and the DVD device, then rebooted. The DVD came alive again, the call was only 32 minutes long. Not bad, especially based on how the first 20 minutes went....
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