Letter from Autozone

March 24, 2009

Dear AutoZone.com Customer,

Between March 14 and March 16, 2009, you placed an order with AutoZone.com for an itam that was listed for $.01. At the time your order was placed,we were having site issues related to the launch of our redesigned web site. The merchandise that you purchased is no longer available at AutoZone and we do not have the inventory to fill you order.

This issue has been corrected and the items are identified as no longer available for purchase at AutoZone.com. We regret any confusion this may have caused. Your order has been cancelled and your credit card has not been charged.

We sincerely apologize for this inconvenience.

Thank you for shopping with AutoZone.com

Jamey Traywick
Director, E-Commerce
Customer Satisfaction

Would this be the same response I would have gotten out of Checker Auto Parts? I'm not even sure what exactly bothers me about this letter. I ordered seat covers for the seats in the van for a penny each. One of each color that they had, or supposedly had. It is no big loss, really. At least they had the decency to explain what was going on.

Anyway, it must be embarrassing to have to send out a letter like this because you were not able to fulfill an online purchase. Hopefully it is doubly embarrassing to send the letter out, and then have someone post the letter on their blog.

I don't normally purchase things on AutoZone.com. I use the website to check availability in their store, then head over for whatever I need.